Privacy Policy

1. Who we are

PRA Group Deutschland GmbH ("we", "us", "our") operates the website pragroup.ltd. We are based at Landfermannstraße 6, 47051 Duisburg, Deutschland. This website provides informational content about credit recovery and non-performing loan management and does not offer any paid services.

2. Information we collect

We collect information in the following ways:

• Contact form submissions. When you use our contact form we collect your name, email address, phone number (if provided), the topic you select, and the content of your message.
• Automatically collected data. Like most websites, our server and analytics tools may log technical information such as your browser type, approximate location derived from IP address, pages visited, and time spent on the site.
• Cookies. We use cookies to operate the site and, where you consent, to understand aggregate usage patterns. See our Cookies Policy for full details.

3. How we use your information

We use the information described above to:

• Respond to inquiries submitted through the contact form;
• Maintain, secure, and improve the functionality of this website;
• Understand, in aggregate, how visitors use our content so we can improve it;
• Comply with applicable legal obligations.

We do not use the information collected here to sell products or process payments, as this website does not offer paid services.

4. Legal basis for processing

Where the General Data Protection Regulation (GDPR) applies, we rely on the following legal bases: your consent (for optional cookies and marketing-style communication), our legitimate interest in operating and securing this website, and, where relevant, compliance with a legal obligation.

5. Sharing of information

We do not sell personal information. We may share limited information with service providers who help us operate this website, such as hosting and email delivery providers, under confidentiality obligations. We may disclose information where required by law or to protect our legal rights.

6. International transfers

Where information is processed by service providers located outside the European Economic Area, we take reasonable steps to ensure an adequate level of protection, such as relying on providers certified under recognized data transfer frameworks or standard contractual clauses.

7. Data retention

We retain contact form submissions for as long as necessary to respond to your inquiry and to meet any applicable legal, accounting, or reporting requirements, after which the data is deleted or anonymized.

8. Your rights

Depending on your location, you may have the right to request access to, correction of, deletion of, or restriction on the processing of your personal information, and the right to data portability and to object to certain processing. To exercise these rights, contact us using the details below.

9. Security

We apply reasonable technical and organizational measures designed to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's privacy

This website is not directed at children, and we do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

12. Contact us

Questions about this Privacy Policy or requests regarding your personal information can be sent to:

PRA Group Deutschland GmbH
Landfermannstraße 6, 47051 Duisburg, Deutschland
Email: support@pragroup.ltd
Phone: +49 203 2892 6150